General
Terms & Conditions
For more information please email [email protected]
1. Delivery Timeframes
All digital products are delivered electronically. Delivery may take 10–14 business days from the date of purchase.
This timeframe accounts for product creation, updates, customisation, and quality assurance.
2. Reasonable Delivery Expectations
By purchasing, the customer acknowledges that digital resources—particularly those including updates, added content, or reflective components—require professional preparation and may take up to 14 business days to be finalised.
3. Customer Responsibility
Customers must:
4. Refund Policy
If a customer initiates a chargeback without first reaching out for support, the business may respond to the payment processor with relevant documentation, including:
6. Non-Delivery Procedure
If a product is not received within the 10–14 business day window, the customer must contact the business via email. The product will then be reissued promptly at no additional cost.
7. Additional Product Information
Products may include updates such as:
The business is not liable for delays resulting from:
By purchasing any digital product, the customer acknowledges and agrees to these Terms & Conditions.
Terms & Conditions
For more information please email [email protected]
1. Delivery Timeframes
All digital products are delivered electronically. Delivery may take 10–14 business days from the date of purchase.
This timeframe accounts for product creation, updates, customisation, and quality assurance.
2. Reasonable Delivery Expectations
By purchasing, the customer acknowledges that digital resources—particularly those including updates, added content, or reflective components—require professional preparation and may take up to 14 business days to be finalised.
3. Customer Responsibility
Customers must:
- Provide a valid and accessible email address at checkout.
- Check their spam/junk folders.
- Contact the business if delivery has not been received within the outlined timeframe.
4. Refund Policy
- Digital products are non-refundable once delivered.
- Refunds are not available for change of mind.
- Customers must contact the business directly to resolve any delivery concerns prior to initiating a bank chargeback.
- Chargebacks filed without prior communication may result in evidence being submitted to the bank including timestamps, delivery logs, and reference to this policy.
If a customer initiates a chargeback without first reaching out for support, the business may respond to the payment processor with relevant documentation, including:
- Proof of purchase
- Proof of communication
- Proof of delivery
- A copy of these Terms & Conditions
6. Non-Delivery Procedure
If a product is not received within the 10–14 business day window, the customer must contact the business via email. The product will then be reissued promptly at no additional cost.
7. Additional Product Information
Products may include updates such as:
- Additional reflection questions
- Links to the National Quality Framework (NQF)
- Extended content or resources
These additions may extend development timelines within the 10–14 business day delivery window.
The business is not liable for delays resulting from:
- High-volume periods
- Email delivery failures outside the business's control
- Incorrect customer information
- Professional obligations or emergencies impacting delivery
The business will always act in good faith to fulfil orders within the stated timeframe.
By purchasing any digital product, the customer acknowledges and agrees to these Terms & Conditions.
